Shipping Policy:
Thank you for shopping with Kanto's Vault! We strive to provide a seamless and hassle-free shopping experience for all our customers. Please review our shipping policy below for information on shipping rates, delivery times, and more.
Shipping Rates and Delivery Times:
- We offer flat-rate shipping within [your country/region].
- Orders are typically processed and shipped within [X] business days (excluding weekends and holidays).
- Delivery times may vary depending on your location. Please allow [X] to [X] business days for domestic delivery and [X] to [X] weeks for international delivery.
Order Tracking:
- Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.
- You can track the status of your order using the provided tracking number on our website or through the carrier's website.
Shipping Carriers:
- We partner with reputable shipping carriers to ensure timely and secure delivery of your orders.
Shipping Restrictions:
- At this time, we only offer shipping within the United States.
- We do not ship to P.O. boxes or APO/FPO addresses.
- We do not offer international shipping. We apologize for any inconvenience.
Lost or Damaged Shipments:
- In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory outcome.
Questions or Concerns:
- If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact us. We're here to help.
Returns Policy:
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we accept returns within 3 days of delivery for a refund or exchange, subject to the following conditions:
- All returned items must be in their original condition, unopened, and unused.
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
- To initiate a return, please contact us with your order number and reason for return. We will provide you with instructions on how to proceed.
Please note that certain items, such as opened packs or boxes of trading cards, may not be eligible for return due to their collectible nature. If you have any questions or concerns about our returns policy, please don't hesitate to contact us.